Privacy Policy

RJB Heating & Plumbing Ltd ("we", "us", "our") is the data controller for the personal data we collect. We are registered in England and Wales (Company No. 15952753) and serve Northampton, Coventry and Birmingham.

We handle your personal data in line with UK data protection law. For any query, contact us at info@rjbheating.com or 01604 969 077.

When you contact us, request a quote or book a job, we collect your name, contact details, address and the details of the work you need. We use this to respond to you, carry out and guarantee the work, issue certificates and invoices, keep records required by law, and improve our service.

We may contact you about your booking by phone, email, text or WhatsApp using the details you provide. We do not sell your personal data.

We use software and AI tools to help run and automate parts of our business. Most processing is handled by our own systems. Some customer-related tasks — such as handling messages and enquiries — may involve third-party tools, including WhatsApp Business and AI assistants.

Where this happens, we share only the information necessary for the task. If you would prefer we did not use AI tools to handle your enquiry, or wish to contact us by a specific method only, just let us know and we'll do our best to accommodate you.

We may share your information with trusted third parties who help us run our business — such as the tools above, our accountant, payment providers, and manufacturers for warranty registration — and where we are required to by law (for example, Gas Safe Register). We only share what is necessary.

We keep your information only as long as necessary, including to meet legal, accounting, warranty and safety-record requirements. Gas safety and installation records may be kept for several years as required by law and good practice.

You have the right to access your personal data, correct it, ask us to delete it, or object to how we use it. To exercise any of these, contact us using the details above. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses cookies and analytics (including Google Analytics) to understand how the site is used so we can improve it. You can control cookies through your browser settings.

We may update this policy from time to time. Last updated: 05 September 2026.